SAQ Frequently Asked Questions

EICC-ON has been designed to make it easy to complete the SAQ online and share it with multiple customers. Below is a list of frequently asked questions about the SAQ.

I have registered as a non-member and signed into my account, but I cannot find the SAQ.
Is there a question guide I can view before I begin filling out the SAQ?
Why are many of the questions in the offline questionnaire not in the online SAQ?
Why do some of my facility SAQ’s contain only certain sections of the SAQ, and some have all sections?
Can I import an Excel version of the SAQ into the system?
Are the questions in the database the same as the questions used previously in the Excel version of the SAQ or E-TASC?
What is the difference between selecting Products, Services, or Both Products and Services as my facility's primary deliverables?
Is there a separate services SAQ?
In the Pre-Audit SAQ, what is the difference between a Management Representative and an Administrative Representative?
How do I share my SAQ results with my customers?
I have shared my SAQ results with my customer, but they are not able to view them.
Is there a way to "Unrelease" my SAQ
I have completed and shared my corporate SAQ, but I cannot find the facility SAQ.
How do I see the Corporate Headquarters SAQ? I only see the Facility Level SAQ.
Is the SAQ available in any language other than English?
If my supplier completes the SAQ in Chinese, will I be able to view it in English?
Is there a user guide that will take me through the SAQ?

I have registered as a non-member and signed into my account, but I cannot find the SAQ.

In order to access the SAQ, you must first activate your EICC-ON account. After you register in the system, you will receive an email with your username and password. Follow the link the in email, sign in, and select "I want to activate my account" at the bottom of the page. This will take you to the payment screen where you can complete your registration and activate your account. The cost to use EICC-ON is $250 per facility per year for non-member suppliers.

Email eicc-onhelp@eicc.info if you have registered but have not yet received your username and contact information.

Is there a question guide I can view before I begin filling out the SAQ?

PDF versions of the corporate and facility SAQs are available as a reference. These PDF files cannot be filled out or loaded into the system.

Why are many of the questions in the offline questionnaire not in the online SAQ?

The SAQ in EICC-ON is a dynamic document and updates as you complete it. Only the questions relevant to your operations as indicated by your responses to the SAQ will populate as you progress through the questionnaire. Completing section "FB1" will cause most of the questions relevant to your operations to populate in the SAQ.

Why do some of my facility SAQ’s contain only certain sections of the SAQ, and some have all sections?

The answers a user provides for FB1 determine which sections will populate in the SAQ. Services companies only fill in a subset of the SAQ. Products companies fill in the SAQ in its entirety.

Can I import an Excel version of the SAQ into the system?

The system allows for an older Excel version of the SAQ to be attached as a document into EICC-ON. This document will be considered informational only, and the ability to report on this document is not an option within EICC-ON.

The system was designed for the user to easily complete their SAQ online within EICC-ON. An option to complete the SAQ offline in Excel is also available, but please note that multiple choice questions with multiple answers do not export to Excel. There are approximately 40 questions across all sections of the Self Assessment that will not export.

In order for a successful import of an Excel document to occur, the original Excel document that was exported out of EICC-ON must be the document used for import. The document is unique to that Self Assessment. The same user that exported the document must be the user who imports the document.

Are the questions in the database the same as the questions used previously in the Excel version of the SAQ or E-TASC?

Other versions of the SAQ and the version in EICC-ON are mostly the same, but a few questions have been added, removed, or modified for the launch of EICC-ON. A services SAQ has also be integrated into the SAQ in EICC-ON.

What is the difference between selecting Products, Services, or Both Products and Services as my facility's primary deliverables?

You should select "Products" if your facility is a manufacturing facility. Select "Services" if your facility's primary deliverables are contracting, consulting, design, etc. Your answer to this question will determine which sections populate in the SAQ

Is there a separate services SAQ?

The services SAQ was originally created as a separate SAQ. It was added as a subset of questions in the Facility SAQ when EICC-ON was launched.

In the Pre-Audit SAQ, what is the difference between a Management Representative and an Administrative Representative?

Management Representatives are anyone supervising factory, office, or other workers. Administrative Representatives are office, safety, finance, HR, planning, or buyer staff, or anyone not managing.

How do I share my SAQ results with my customers?

Please see the SAQ user guide's step by step instructions for sharing SAQ results (available shortly).

I have shared my SAQ results with my customer, but they are not able to view them.

After an SAQ is 100% complete in the system, you will need to "Release" before your customer can view them. An SAQ that has been released can still be edited at any time.

Is there a way to "Unrelease" my SAQ

Once you have released your SAQ, you will not be able to unrelease it again. If you would like to stop sharing an SAQ with a customer, you can select My Customers » Set Access Rights in EICC-ON and stop sharing your SAQ results. If you would like to change any of your SAQ answers, you can do so at any time without unreleasing the questionnaire.

I have completed and shared my corporate SAQ, but I cannot find the facility SAQ.

In order to fill out the facility SAQ, you will need to create the facilities the SAQ will be associated with. The cost per facility for a non-member supplier is $250 per year. EICC members may add an unlimited number of facilities as a part of their member access to the system.

Click here for guidance on adding facilities to your company record (link coming soon).

How do I see the Corporate Headquarters SAQ? I only see the Facility Level SAQ.

Only a company administrator has access to the Corporate SAQ. If you are a facility user and need access to the Corporate SAQ, or if you do not know if you are a company administrator, the Primary EICC-ON contact within your company will be able to help you.

If you are a company administrator, you can access the Corporate SAQ by clicking on My Company » My Self Assessment. There you are able to use the drop down box to select another site. You will see your company as well as the different facilities you have set up in the drop down menu. Select your company rather than one of the facilities and you will see the Corporate SAQ.

Is the SAQ available in any language other than English?

The SAQ is available in English and Simplified Chinese.

If my supplier completes the SAQ in Chinese, will I be able to view it in English?

The SAQ questions have two types of inputs. Many questions have pre-loaded responses that are provided in drop down menus. These answers will display in Chinese for suppliers and English for the customer reviewing the SAQ. SAQ questions with text fields for responses will display exactly the text that is entered. If a supplier responds to these questions in Chinese, the customer will only be able to view the responses in Chinese.

Is there a user guide that will take me through the SAQ?

The Self Assessment User Guide is available in the Training menu within the system.

(Last updated November 14, 2012)

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